Shipping Policy

1. Overview

This Shipping Policy outlines how Affetto Gifts Ltd processes and delivers orders placed through our website.

We deliver within the United Kingdom unless otherwise stated.

Orders are typically processed within [1–3] working days of receipt of payment.

During peak periods (including Christmas, Mother’s Day, Father’s Day, and other seasonal events), processing times may be extended.

Orders placed on weekends or public holidays will be processed on the next working day.

We use trusted third-party courier services to deliver our hampers and gift sets.

Delivery options and estimated timeframes will be shown at checkout.

Delivery timeframes are estimates and are not guaranteed unless expressly stated.

Standard UK delivery: [2–5 working days]

Express delivery (if offered): [1–2 working days]

Delivery times begin once the order has been dispatched.

We are not responsible for delays caused by:

Customers are responsible for providing accurate and complete delivery information.

Affetto Gifts Ltd will not be liable for delays or non-delivery due to incorrect address details provided at checkout.

If goods are returned to us due to incorrect details:

If a delivery attempt is unsuccessful, the courier may:

It is the recipient’s responsibility to rearrange delivery where necessary.

We are not liable for parcels that are delayed due to failure to respond to courier contact attempts.

Risk in the goods passes to the customer upon delivery to the address provided.

Ownership of goods transfers once full payment has been received.

If your order arrives damaged:

We will investigate and offer a replacement or refund where appropriate.

For bulk or corporate orders:

Delivery dates must be agreed in advance in writing
We are not liable for delays caused by third-party couriers once goods leave our premises
Customers must ensure someone is available to receive delivery

Split deliveries may occur depending on volume.

We currently ship within the United Kingdom only.