Terms & Conditions

1. About Us

These Terms and Conditions apply to all orders placed through our website. By placing an order, you agree to be bound by these Terms.

We sell gift hampers and related products to both consumers (B2C) and business customers (B2B).

2. Definitions

Consumer: An individual purchasing goods for personal use and not for business purposes.
Business Customer: Any person or organisation purchasing goods for commercial, business, or resale purposes.
Goods: All hampers, gift sets, and products supplied by us.
Contract: The agreement formed between you and us when we accept your order.

3. Placing an Order

All orders are subject to availability and confirmation of the order price.

A contract is formed only when we send an order confirmation email.

We reserve the right to refuse or cancel orders at our discretion, including where:

Payment is not authorised
Pricing errors occur
Goods are unavailable

4. Pricing and Payment

All prices are shown in GBP (£).

For consumers, prices include VAT where applicable.
For business customers, VAT will be clearly stated on invoices.

Full payment is required before dispatch unless otherwise agreed in writing for business accounts.

We accept payment via the methods shown at checkout.

5. Product Descriptions and Substitutions

We take care to ensure product descriptions and images are accurate. However:

Minor variations in packaging or presentation may occur.
In the event that a product within a hamper becomes unavailable, we reserve the right to substitute it with an item of equal or greater value.

For seasonal hampers, contents may vary subject to supplier availability.

6. Delivery

Delivery times are estimates and not guaranteed.

We are not liable for delays caused by:

Courier companies
Weather conditions
Incorrect delivery information provided by the customer
Circumstances outside our reasonable control

Risk passes to the customer upon delivery.

Business customers arranging their own couriers assume responsibility once goods are collected.

7. Consumer Cancellation Rights (B2C Only)

If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.

Exceptions apply to:

Perishable goods
Personalised or bespoke hampers
Sealed food items once opened

To cancel, you must notify us in writing within 14 days of receipt.

Returned goods must be:

Unopened
In original packaging
In resaleable condition

Refunds will be processed within 14 days of receiving the returned goods.

Return postage is the responsibility of the customer unless goods are faulty.

8. Returns and Faulty Goods

If goods arrive damaged or faulty, you must notify us within 48 hours of delivery.

We may request photographic evidence.

For consumers, faulty goods will be dealt with in accordance with the Consumer Rights Act 2015.

For business customers, claims must be made within 48 hours of delivery. After this period, goods will be deemed accepted.

9. Business Orders (B2B Specific Terms)

For business customers:

Orders are non-cancellable once production or assembly has begun.
Payment terms (if credit is agreed) must be adhered to strictly.
Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

Business customers are responsible for ensuring product suitability for resale.

10. Limitation of Liability

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any matter which cannot legally be excluded

For consumers, we are liable for foreseeable loss or damage.

For business customers, our total liability shall not exceed the total amount paid for the goods.

We are not liable for:

Indirect or consequential losses
Loss of profit
Loss of business opportunities

11. Allergens and Food Products

Our hampers may contain food products including allergens such as nuts, dairy, gluten, or others.

Full allergen information is available upon request.

Customers are responsible for checking suitability before purchase.

12. Intellectual Property

All content on our website, including images, branding, and product descriptions, remains our property and may not be copied or reproduced without written permission.

13. Data Protection

We process personal data in accordance with our Privacy Policy.

14. Force Majeure

We are not liable for failure to perform obligations due to events outside our reasonable control.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.